Search by keywords (account, email) or type in a question (I have a problem with the account login screen)

Account Questions View All 20 Articles

I don't know the email I use to log in to Kinesto!
If you can't remember the email address you use to log in to Kinesto, contact your Kinesto administrator for assistance or contact Kinesto Support at support@kinesto.com....
I don't know my password!
If you've forgotten your password, click Forgot Your Password?
Why am I not receiving system emails?
Kinesto sends all system emails -- like password resets, form notifications, and workflow rule emails --  from this hostname:Hostname:
I reset my password, but I didn't get the reset email!
If you reset your password but haven't received your reset email check your spam folder.

Communication View All 12 Articles

Create a Campaign
When you use Kinesto's Campaign tool to create a campaign, you'll select a campaign type, add a group, filter recipients, choose a template, and add your own content....
My SMS text message is being split into multiple messages
Depending on the language you are sending in, SMS text messages are limited to either 70 or 160 characters in length.
Can I establish ‘drip campaigns’?
Automation is a driving philosophy behind Kinesto and drip campaigns provide an excellent example of this.
What filter options are available distribute my campaign to specific users?
Kinesto currently allows you to filter campaign distribution using 17 fields.

CRM (Customer Relationship Management) View All 15 Articles

Does Kinesto have contact management?
Contact management is essential for any business management tool and Kinesto was developed with a CRM (customer relationship management) system at its core.
What are Contacts, Companies and Groups?
Kinesto provides a powerful CRM tool that allows you to track Contacts (individuals) or Companies and apply both to groups allowing you to keep track of them efficiently...
How do I import contacts or companies into Kinesto?
Kinesto allows you to quickly import CRM contacts or companies using our Import Data tool and supports multiple file formats including Excel XLS/XLSX, CSV (comma...
How many contacts or companies can I import at once with the import tool?
You can have as many contacts or companies as you want in your Kinesto account.

Media Gallery

File and Storage
The maximum file size is 20 megabytes.

RSS Reader

How do I add new feed sources to my RSS reader?
Using the Reader tool click on the ‘+ Add Feed’ button.
How can I group news sources into categories?
Using the Reader tool select the feed or category that you would like to edit.
I added a new site, but no stories are appearing.
Kinesto allows you to keep on top of the latest news and events by performing scheduled scans of the new feeds you are following every 1-2 hours.

Search

Where can I locate the search tool?
The search function is found in the top bar.
How are search results ordered?
The following is a list of factors that contribute to how your search results are ordered:

Setup / Customize View All 5 Articles

How do I create custom fields?
A custom field is any extra "special" information that you’d like to track about your clients.
What type of custom field types are available?
Kinesto supports seven custom field types.
What types of custom chart styles are available?
Kinesto has a powerful Dashboard customization tool that supports eleven chart styles that can be formatted to allow hundreds of combinations depending on how they...
How many x-axis can I assign to a single chart?
Kinesto allows you to have five x-axis on a single chart with multiple charting types available to be combined.

Social Media Management View All 11 Articles

What does Kinesto consider as social media interaction?
Kinesto allows subscribers to post new social media interactions (status updates, tweets, images etc).
How to remove a connected social media account?
Using the Social Media Profiles tool select the group that contains the social media account you would like to remove.
How can I schedule multiple social media messages to my different channels at once?
Using the Social Media Queue populate your message, attach any files and choose your embargo (date and time) when the message will be delivered.
How do I compose a social media message?
Using the Social Media Queue populate your message, attach any files and choose your embargo (date and time) when the message will be delivered.

Support Management View All 9 Articles

What is the benefit of creating Knowledge Base articles?
A well setup and updated knowledge base solves two of the biggest help desk problems.
How do I create a new knowledge base entry?
You can quickly and easily create new knowledge base entries using the Knowledge Base Editor composition tool.
How do I create a new knowledge base category?
You can quickly and easily create new knowledge base category using the Knowledge Base Editor composition tool.
How do I create a new knowledge base tag?
You can quickly and easily create new knowledge base tag using the Knowledge Base Editor composition tool.

Troubleshooting

What web browsers does Kinesto support?
We support the following web browsers:

User Settings

What languages does Kinesto support?
Kinesto currently supports the following languages:
How do I change my account’s time zone?
When you create your Kinesto account, the Time zone is automatically set using your location.
How do I change the date format on my account?
You can alter the date format of your Kinesto account from your My Profile Settings Page.
How do I log in to Kinesto?
You can log in to Kinesto from here.

Website Management View All 5 Articles

Does Kinesto include a built-in domain?
Your Kinesto site comes with a built-in domain (also known as Kinesto URL or Account ID), using a random number.
Can I use Kinesto to host my own domain?
Kinesto will allow you to use your own custom domain or subdomain to host your website.  Your Kinesto site comes with a built-in domain (also known as Kinesto URL...
Why does it take 72 hours for domain updates to process?
When you connect a custom domain to your site, you're changing its DNS (Domain Name System) settings.
Can I link more than one custom domain to my website?
Yes.