What is the benefit of creating Knowledge Base articles?

Updated: Sat, Jan 28th, 2017 @ 2:33pm
A well setup and updated knowledge base solves two of the biggest help desk problems. First, since all agents have a common place to pool in and share solutions, you can be sure that customer responses are consistent throughout. Second, since customers can access and help themselves to solutions, they feel more confident about your business. And all the while, your support load reduces.
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Tags: Knowledge Base, Support, Support Management