How do I create a new knowledge base entry?

Updated: Sat, Jan 28th, 2017 @ 2:35pm You can quickly and easily create new knowledge base entries using the Knowledge Base Editor composition tool.

Define the Title of the knowledge base entry. This will be used as the title of the page and serves as the name of the entry.

The content of the knowledge base article can be populated using an easy to use WYSIWYG (what you see is what you get) editor that operates like the text editors you are already used to. Create great looking knowledge base articles with no code needed. Need HTML? You can also add your custom code to articles.

The excerpt is displayed when showing the Title and a short description. If an excerpt is not defined, Kinesto will automatically convert the first few sentences of your content into the excerpt.

Categories and Tags can also be defined to help organize your articles for search-ability and suggestions. You can select from an existing category using the drop down or add a new category directly from the article editor. Tags are comma separated values and include the ability to quickly select existing tags by clicking on them from a list.

The Status field is used to separate public or private knowledge base articles. Any article marked as Private will only be accessible from within your Kinesto workspace. Public entries are available on your Kinesto workspace and your public website.

A custom timestamp can be defined to schedule your posts. The timestamp uses your current time zone and uses an easy to use selection tool to choose your date and time.

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Tags: Articles, Categories, Create Record, Knowledge Base, Support, Support Management, Tags