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Support Management

What is the benefit of creating Knowledge Base articles?
A well setup and updated knowledge base solves two of the biggest help desk problems.
How do I create a new knowledge base entry?
You can quickly and easily create new knowledge base entries using the Knowledge Base Editor composition tool.
How do I create a new knowledge base category?
You can quickly and easily create new knowledge base category using the Knowledge Base Editor composition tool.
How do I create a new knowledge base tag?
You can quickly and easily create new knowledge base tag using the Knowledge Base Editor composition tool.
Can I create knowledge base entries for internal use only?
When using the knowledge base editor the Status field is used to separate public or private knowledge base articles.
How do I create a new support ticket?
You can quickly and easily create new support ticket entries using the Create New Ticket tool.
How do I reply to a support ticket?
Using the Support Tickets tool select the ticket that you would like to submit a response to.
How do I manage ticket properties?
Using the Support Tickets tool select the ticket that you would like to modify.
Can I view all assigned issues directly from the problem ticket?
Using the Support Problems or the Support Wish List tools select the ticket that you would like to view.