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Account Questions

I don't know the email I use to log in to Kinesto!
If you can't remember the email address you use to log in to Kinesto, contact your Kinesto administrator for assistance or contact Kinesto Support at support@kinesto.com....
I don't know my password!
If you've forgotten your password, click Forgot Your Password?
Why am I not receiving system emails?
Kinesto sends all system emails -- like password resets, form notifications, and workflow rule emails --  from this hostname:Hostname:
I reset my password, but I didn't get the reset email!
If you reset your password but haven't received your reset email check your spam folder.
This is my first time trying to log in, and I can't!
There are a couple of common reasons you'd have problems signing in for your first time:
I'm an admin, how do I reset a user's password?
To reset a user's password:

Administrators

What are administrator users?
Administrators are users that are able to access your Kinesto workspace and require a subscription.

Billing

What is a billing cycle?
A billing cycle is a period of 30 days (for monthly plans) or 360 days (for yearly plans).
When will I be charged?
You are officially charged at the end of your billing cycle.
What happens if my payment details are not on file or my payment fails?
Workspace renewals are processed on the first day of the new billing cycle (30 days for monthly plans, 360 days for yearly plans).
Do you offer discounts?
We offer 20% discounts to non-profit, charity organizations.
Does everyone using my Kinesto account need to be on the same plan?
In order to provide the most seamless experience possible, Kinesto builds all of its features in very deeply at the Account level.
Where can I get a copy of my invoice?
Kinesto will email you a copy of your invoice each time your payment information is processed.
How do I update my billing information?
Kinesto will allow the account owner to update their billing information at any time.
How do I cancel my account?
Kinesto will allow the account owner to cancel their account at any time.

User Management

How do user permissions work?
User permissions can be easily controlled through the use of our Role administration tool.
How do I manage user permission and data access?
Kinesto has a simple permission model that allows for user access roles to be established and control user rights and data access within your workspace.  You can...
How do you add a user to a company workspace?
Inviting other users to work on your company profile is simple.
How do you remove a user from a company workspace?
You can quickly revoke user access by navigating to your existing administrators or website users and selecting their profile and opening their profile.
What if a person already has an account with Kinesto and is invited to another workspace?
When somebody gets an invite and they have an existing account they will gain the ability to view your workspace with their existing credentials.