How do I manage ticket properties?
Updated: Sat, Jan 28th, 2017 @ 2:56pm
Using the
Support Tickets tool select the ticket that you would like to modify. Using the ticket response form you can update the Priority, Department, Issue Type, Sub Issue Type, Status Code or the current Problem or Wish List ticket that the ticket is assigned to.
Tags: Department, Issue Type, Priority, Status Code, Sub Issue Type, Support, Support Issues, Support Management, Support Problems, Support Wish List